Refund policy
RETURN AND REFUND POLICY
Last updated: September 23, 2026
At Vela Noir, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item in accordance with the policy below.
1. RETURN WINDOW
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
• Be unworn and unused.
• Be in its original condition.
• Have all original tags attached.
• Be returned in the original packaging where applicable.
• Not show signs of washing, perfume, makeup, stains, damage, or alteration.
Items that do not meet these conditions may not be eligible for a refund.
2. NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return unless they are defective or incorrect.
Non-returnable items may include:
• Items marked as final sale.
• Gift cards.
• Items that have been worn, washed, altered, or damaged.
• Items returned without original tags where tags were originally attached.
• Items that are otherwise identified as non-returnable on the product page.
3. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: kejsavakant@hotmail.com
Phone: +61 449 564 617
Please include:
• Your full name.
• Order number.
• Product name.
• Reason for the return.
• Photos of the item when applicable.
Do not send items back before receiving return instructions from Vela Noir.
4. RETURN SHIPPING COSTS
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for the cost of return shipping.
If your item arrives damaged, defective, or incorrect, please contact us before returning it. We may request photographs or other information to assess the issue.
5. REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow your payment provider additional processing time for the refund to appear in your account.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
kejsavakant@hotmail.com
Please provide your order number and clear photographs of the item and packaging.
We will review the issue and, where appropriate, provide a replacement, refund, or other appropriate remedy.
7. EXCHANGES
We may offer exchanges depending on product availability.
If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
8. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests can only be accepted before the order has been processed or shipped.
Once an order has entered processing or has been shipped, it may no longer be possible to cancel it. In that case, the order may need to be handled under our return policy.
9. SALE ITEMS
Items purchased during a sale or promotional event remain subject to this Return and Refund Policy unless the product is specifically identified as final sale.
10. CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
If applicable, customers may have additional rights under the Australian Consumer Law or other applicable laws.
11. CONTACT US
If you have any questions regarding returns or refunds, please contact:
Vela Noir
Email: kejsavakant@hotmail.com
Phone: +61 449 564 617