FAQ
FREQUENTLY ASKED QUESTIONS
ORDERS
How can I place an order?
Simply browse our collections, select the item and size you would like, add it to your cart, and proceed to checkout.
You will receive an order confirmation by email after your order has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Cancellation requests can only be accepted before an order has been processed or shipped. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Please contact:
kejsavakant@hotmail.com
How do I know if my order has been placed successfully?
After completing your purchase, you will receive an order confirmation email.
If you do not receive the email, please check your spam or junk folder. You can also contact our customer support team for assistance.
SHIPPING
Where do you ship?
We offer international shipping to destinations available at checkout.
Available shipping methods may vary depending on your location and order.
How long does shipping take?
Our current shipping options are:
Standard Shipping: Free — estimated 7–10 business days.
Express Shipping: $9.99 — estimated 2–4 business days.
Express Shipping is free on eligible orders of $80 or more.
Please note that these estimates refer to transit time after your order has been processed and shipped. They do not include order processing time.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays may begin processing on the next business day.
Can I track my order?
Yes. When tracking is available, tracking information will be sent to you after your order has shipped.
You can also use our Track Your Order page to check your order information.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
RETURNS & REFUNDS
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must generally be unworn, unused, in original condition, and have their original tags attached.
Please review our Return and Refund Policy for complete details.
How do I request a return?
Please contact us at:
kejsavakant@hotmail.com
Include your order number, product name, reason for the return, and photographs where applicable.
Please do not send an item back before receiving return instructions from us.
Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us before returning it.
Can I exchange an item?
Exchanges may be available depending on product availability.
Please contact us with your order number and requested replacement item.
PRODUCTS & SIZING
How do I choose the right size?
Please check the Size Guide before placing your order.
We also recommend checking the individual product page for any product-specific sizing information.
What if I am between sizes?
If you are between sizes, compare your measurements with the measurements provided on the product page whenever available.
If you need help choosing a size, contact us before placing your order and we will do our best to assist.
PAYMENT
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your location.
Is my payment secure?
Payments are processed through secure payment providers available through our checkout system.
Vela Noir does not generally receive or store your complete payment card information.
CONTACT
How can I contact Vela Noir?
Email: kejsavakant@hotmail.com
Phone: +61 449 564 617
We aim to respond to customer enquiries within 1–2 business days.