Shipping policy
SHIPPING POLICY
Last updated: September 23, 2026
At Vela Noir, we are committed to providing reliable and convenient shipping options for our customers.
1. SHIPPING DESTINATIONS
Vela Noir offers international shipping to destinations available at checkout.
Shipping availability may vary depending on the destination, product availability, carrier service, and other applicable restrictions.
The available shipping options and applicable charges for your destination will be displayed during checkout.
2. ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are normally processed on business days only. Orders placed on weekends or public holidays may begin processing on the next business day.
During promotional periods, holidays, or periods of high order volume, processing may take longer.
3. SHIPPING OPTIONS
We currently offer the following shipping options where available:
STANDARD SHIPPING
Cost: FREE
Estimated transit time: 7–10 business days
EXPRESS SHIPPING
Cost: $9.99
FREE EXPRESS SHIPPING is available on eligible orders of $80 or more.
Estimated transit time: 2–4 business days
Shipping options and availability may vary depending on the destination and order.
4. DELIVERY ESTIMATES
Shipping time estimates refer to the estimated transit time after an order has been processed and shipped.
Estimated delivery time does not include order processing time.
Therefore, the total delivery timeframe may be longer than the stated transit time.
Estimated delivery times are not guaranteed delivery dates.
Delays may occur due to:
• Carrier delays.
• Customs processing.
• Weather conditions.
• Public holidays.
• High shipping volumes.
• Incorrect or incomplete shipping information.
• Circumstances outside our reasonable control.
5. SHIPPING COSTS
Standard Shipping is currently offered free of charge.
Express Shipping is $9.99 unless the order qualifies for free Express Shipping on orders of $80 or more.
The final shipping options and applicable charges will be displayed at checkout before you complete your purchase.
6. ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
7. CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Vela Noir is not responsible for delays caused by customs authorities.
8. MULTIPLE FULFILLMENT LOCATIONS
Depending on product availability and order details, your order may be fulfilled and shipped from different fulfillment locations or third-party fulfillment partners.
If an order contains multiple products, items may be shipped separately and may arrive in separate packages.
You will not normally be charged additional shipping fees solely because an order is shipped in multiple packages.
9. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned because of an incorrect or incomplete shipping address, additional shipping charges may apply to resend the order.
10. LOST OR DAMAGED PACKAGES
If your package appears to be lost, damaged, or significantly delayed, please contact us at:
Email: kejsavakant@hotmail.com
Phone: +61 449 564 617
Please provide your order number and tracking information where available.
We will work with the applicable carrier or fulfillment provider to investigate the issue.
11. DELIVERY CONFIRMATION
If tracking indicates that an order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate.
If the package still cannot be located, contact us so we can assist with the next steps.
12. SHIPPING RESTRICTIONS
Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.
If we are unable to ship an order to the selected destination, we will contact the customer and provide an appropriate solution where possible.
13. CONTACT US
If you have questions about shipping, please contact:
Vela Noir
Email:
kejsavakant@hotmail.com
Phone:
+61 449 564 617
Website:
velanoir.online