Privacy policy

PRIVACY POLICY

Last updated: September 23, 2026

Vela Noir ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

1. INFORMATION WE COLLECT

When you visit our store, place an order, create an account, contact us, or otherwise interact with our services, we may collect information such as:

• Your name.
• Billing and shipping address.
• Email address.
• Phone number.
• Payment and transaction information.
• Order details and purchase history.
• Information you provide when contacting customer support.
• Device, browser, IP address, and usage information.
• Information collected through cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfill your orders.
• Process payments.
• Arrange shipping and delivery.
• Provide order confirmations and updates.
• Respond to customer service requests.
• Process returns, refunds, and exchanges.
• Improve our products, services, website, and customer experience.
• Prevent fraud, abuse, and unauthorized activity.
• Maintain the security of our services.
• Comply with applicable legal and regulatory requirements.
• Send marketing communications where permitted by law and in accordance with your preferences.

3. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our store, and improve our services.

Cookies may also be used by Shopify and certain third-party service providers that support our store.

You may be able to control cookies through your browser settings and, where applicable, our cookie consent tools.

4. PAYMENT INFORMATION

Payments are processed through third-party payment providers.

Vela Noir does not generally receive or store complete payment card information. Payment information is handled by the applicable payment provider in accordance with its own privacy policy and security practices.

5. SHARING YOUR INFORMATION

We may share personal information with service providers that help us operate our business, including:

• Shopify and related services.
• Payment processors.
• Shipping and fulfillment providers.
• Customer support and technology providers.
• Analytics and marketing service providers.
• Professional advisers and authorities where required by law.

We do not sell your personal information for money.

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send promotional emails or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

8. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure.

9. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or other rights provided by applicable privacy laws.

To make a privacy-related request, please contact:

Email: kejsavakant@hotmail.com

We may need to verify your identity before processing certain requests.

10. CHILDREN'S PRIVACY

Our store is not intended for children to make purchases independently.

We do not knowingly collect personal information from children where prohibited by applicable law.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

13. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact:

Vela Noir
Email: kejsavakant@hotmail.com
Phone: +61 449 564 617